Warranty on the belt and sensor is 1 year, and should parts fail within the warranty period, they can be replaced by emailing support@senmetric.com.
The tablet is warranted by its manufacturer and any issues with the tablet should be handled through the manufacturer. More information on Apple’s warranty can be found here: https://support.apple.com/ipad/repair/service
Leaving the sensor plugged in overnight will result in decreased lifespan of the battery and is therefore not recommended. The optimal time for charging a sensor that is indicating its battery level in red (via battery meter in the app) is 30 minutes. A 30 minute charge will typically last several days in average use.
The sensor battery will charge from empty to full in less than an hour using the supplied charger.
Charge the battery when the battery level gets into the red, as indicated on the bottom nav next to the SENSOR button.
To change your password, use the Forgot Password link from the Login page on the tablet when you are logged out of SenSen.
To report a problem or give feedback, please submit your request in the Feedback page, located in the overflow menu in the upper righthand corner.
SenMetric welcomes feedback on the SenSen. To submit feedback, use the app. Open the overflow menu, and tap “Feedback”. You’ll will be presented a form where you can provide your name, a message, and the nature of your inquiry (either feedback or support). Press SUBMIT to send your message.
SenSen’s SenScore presents a representative value of the overall instability of a test subject during one of the postural sway tests. The SenScore is calculated using the Normalized Path Length of a test subject and is measured in mG/s/s.
The scale for the SenScore runs from 1 (“perfect balance”), requiring no movement on the part of test subject, up to 10+. Test Subjects with a SenScore of approximately 1 to 2.5 are exhibiting stable balance. A SenScore up to 7 is moderately unstable balance, and anything from 7 to 10 is considered unstable. It is possible to get a SenScore that is higher than 10–the score is not capped.
Please note that these scoring criteria are observational only and come from internal testing. There is no formal study evaluating what is stable, moderately unstable, and unstable movement.
Update the client’s personal information if something has changed. This includes a client’s: